Frequently Asked Questions on Using MedM Health Diary App and Portal

To quickly navigate our frequently asked questions page and find the answers you need - please use the links below. If you still require assistance after consulting this FAQ, please reach out to us at support@medm.com.

Table of Contents

Why I Can't Pair Oxiline Gluco X Pro?

MedM is an independent software developer, not sponsored by any device manufacturer such as Oxiline. Recently Oxiline started selling new samples of Gluco X Pro with new Bluetooth name before developement is over. Therefore, the app version earlier than 3.0.182 can discover the Gluco X Pro device only if it has Bluetooth name Samico GL and can't discover it if it has Bluetooth name Gluco X Pro (you can check bluetooth name of your sample by discovering it by your phone Bluetooth). iOS and Android users can download the latest version of MedM's flagman app Health Diary by MedM Health Diary by MedM (v.3.0.182) from Google Play, App Store and Galaxy Store that contains fix for Gluco X Pro

MedM Health App Manual

You could find very useful to read MedM Healh Diary app user manual where we reveal the app functionality in detail. Current document corresponds to app version 3.0.391

What is MedM Premium

What Features Are Free?

We want to emphasize that the basic features of MedM Health will remain free and accessible to all:

What Features Are Premium?

With the introduction of MedM Health Premium we are shifting focus from simply being a great health logbook to becoming a sophisticated family health & wellness management tool that enhances collaboration between the monitored individual and their support group. Users of MedM Health Premium can:

How to get MedM Premium?

MedM premium features are available only for registered users and are not accessible to those who use the app without registration. If you subscribe for the first time - you will be given a two-week-long trial. Your paid subscription will start after the end of the free trial period, unless you cancel the subscription

How to Get MedM Premium in App Store or Google Play?

  1. Sign into your MedM account in the MedM Health app

  2. Open the app menu

  3. Select the very top menu item (your account)

  4. Select Subscription

  5. Tap Try Now

  6. Select Plan

  7. Subscribe with your Google Play account or your Apple ID

How to Get MedM Premium on MedM Health Portal?

  1. Sign into your MedM account on the MedM Health Portal

  2. In the upper toolbar click Try Premium

  3. Select Subscription Plan and tap Try 14 Days for free

  4. Once activated, your subscription can be viewed in the “Account” menu, located in the top right corner of the portal

Billing is Unavailable (in Google Play Store)

Billing may be unavailable to users for one of the following reasons:

Please check your payment settings and try again. See this Android Developers resource for more info.

How to Cancel MedM Premium?

Once the subscription is activated - it will be automatically renewed each month or year (depending on your subscription plan). If you no longer wish to use the Premium subscription - you will need to cancel it. The subscription plan can be renewed at any time

How to Cancel MedM Premium on MedM Health Portal?

  1. Sign into your MedM account on the MedM Health Portal

  2. In the upper right corner click on the User Icon (your account)

  3. Select Subscription from the dropdown menu

  4. If you have an active subscription - click Cancel

  5. If you bought the subscription via Apple Store or Google Play - you will be redirected to cancel your subscription there

How to Cancel MedM Premium in Google Play?

  1. Open Google Play

  2. Tap on the user icon in the top right corner of the screen

  3. Select Payment and subscriptions

  4. Select Subscriptions

  5. Select MedM Health app

  6. Cancel subscription

How to Cancel MedM Premium in App Store?

  1. Open Settings

  2. Select Apple ID

  3. On iPhones and iPads Select Subscriptions. On Macs first select Media & Purchases and then select Subscriptions

  4. Select MedM Health app

  5. Cancel subscription

How to Cancel MedM Premium in Stripe?

Please use the link to cancel the subscribtion directly in Stripe

Why the App Asks for My Location?

On Android 11 and lower, the location permission is required by the system in order to perform Bluetooth scans. Starting with Android 12 the location permission is no longer required, since specific permissions for Bluetooth scan and Bluetooth connect are used instead. The source can be found here. MedM does not collect or use user location data for any purpose.

How I Can Change My Password?

Changing you password is not possible from MedM mobile apps. You can only do that from MedM Health Portal. Follow the steps below:

  1. Login to Health portal
  2. Tap the User name at top-right of the page and choose Change Password
  3. Set Current password and new one and click Change Password

How I Can Recover My Password?

Use the link to recover your password

Why I Can’t Pair My Monitor?

As a qucik fix, try the following steps:

  1. Kill the app: Just relaunch the app if you are iOS user or make app force stop if you are Android user

  2. Forget your device from the system Bluetooth settings, if it's bonded there

  3. Reboot your smartphone

  4. Open the MedM app menu -> select Devices -> tap the Plus button to start Bluetooth discovery

  5. Turn on pairing mode on your medical device (read your medical device user manual)

  6. Once your device is discovered by the app configure device settings and tap Add to My Devices

  7. Upon succesfull pairing the corresponding popup should appear

If it doesn't help please contact us at Support@medm.com, specify app version, model of your medical device, your smartphone model and its OS version

Why I Can’t Import Data From My Monitor?

As a qucik fix, try the following steps:

  1. Unpair your device from the app

  2. Kill the app: Just relaunch the app if you are iOS user or make app force stop if you are Android user

  3. Reboot your smartphone

  4. Open the MedM app menu -> select Devices -> tap the Plus button to start Bluetooth discovery

  5. Turn on pairing mode on your medical device (read your medical device user manual)

  6. Once your device is discovered by the app configure device settings and tap Add to My Devices

  7. Upon succesfull pairing the corresponding popup should appear

  8. Make a new measurement and try to collect data

If it doesn't help please contact us at Support@medm.com, specify app version, model of your medical device, your smartphone model and its OS version

How to Backup and Restore My Data?

If you are a registered user your app data is permanently synced with MedM Health Portal and safety stored there. If you delete and reinstall the app, or migrate the app to a new mobile device, your app data will be downloaded from MedM Health Portal once you install the app and sign into your MedM account

If you use the app without registration, the app data is stored locally, only on your mobile device. To prevent losing your app data forever after you accidentally delete the app, your mobile device is lost or broken, we highly recommend to periodically make system backup. Please note that lost data may be restored only from the last system backup. iOS users can read the official source how to make backup and how to make restore; Android users can read the official source here

How I Can Import Data from Samsung Health?

For iPhone users data from Samsung Health can be synced with MedM Health Diary app via Apple Health app:

  1. Sync data from Samsung Health app to Apple Health app: open iPhone/iPad settings -> find and select Health -> select Data Access & Devices -> select Samsung Health -> toggle data types to be synced from Samsung Health app to Apple Health app

  2. Sync data from Apple Health app to MedM Health Diary app: open MedM app menu, select Data Sync, select Apple Health, and then tap the Down Arrows next to the preffered data types. Please note that data syncing with Apple Health app is a premium feature that is only available to registered users with an active MedM subscription

For Android users data from Samsung Health app can be synced with MedM Health Diary app via Google Health Connect app:

  1. Sync data from Samsung Health app to Health Connect app: the instruction can be found here

  2. Sync data from Health Connect app to MedM Health Diary app: open MedM app menu -> select Data Sync -> select Health Connect -> tap the Down Arrows next to the preferred data types. Please note that data syncing with Health Connect app is a premium feature that is only available to registered users with an active MedM subscription

How I Can Import Data from My Apple Watch?

  1. Sync data from Apple Watch to Apple Health app

  2. Sync data from Apple Health app to MedM Health Diary app: open MedM app menu -> select Data Sync -> select Apple Health -> tap the Down Arrows next to the preferred data types. Please note that data syncing with Apple Health app is a premium feature that is only available to registered users with an active MedM subscription

How I Can Import Data from My Garmin Device?

  1. First sync your data from your Garmin device to Garmin Connect app

  2. Sync data from Garmin Connect app to MedM Health Diary app: open MedM app menu -> select Data Sync -> select Garmin Connect -> tap the Down Arrows next to the preferred data types. Please note that data syncing with Garmin Connect app is a premium feature that is only available to registered users with an active MedM subscription

How I Can Migrate From Google Fit to Google Health Connect?

According to Google the Google Fit Android API has been deprecated as of May 11, 2022 and will no longer be accessible by the end of 2024. For all MedM users who have been using the data sync with Google Fit, we recommend to first migrate their data from Google Fit to Health Connect, and then switch their MedM app data sync from Google Fit to Health Connect. Here is how to achieve this:

  1. Download Health Connect app from the Google Play Store on your Android phone

  2. For quick access to Health Connect app, add it to System App Bar that is open by swiping from top to down on Android devices

  3. Open Health Connect app and select App permissions

  4. Select Fit and choose data you want to read or write to Health Connect and tap Allow

  5. open MedM app menu -> select Data Sync -> select Health Connect -> tap the Down Arrows next to the preferred data types

  6. You'll be redirected to Health Connect's app access screen to allow permissions for MedM app -> choose data you want to read or write and tap Allow

Please note that data syncing with Health Connect app is a premium feature that is only available to registered users with an active MedM subscription

How I Can Delete a Measurement?

  1. Open the measurement history, select a measurement to open its details

  2. Tap the "Bin" icon in the top right corner of the screen

  3. Confirm deleting the measurement

How I Can Delete My Account?

  1. Open the app menu, select the very top menu (Account) item and select Delete Account from the list

  2. If you are sure to delete your account, enter the PIN-code provided on the app screen and tap Delete Account