Table of Contents
We suggest you read the app user manual to get acquainted with the full functionality of the app
Why does the app ask for Location permission?
On Android 11 and lower, the location permission is required by the system in order to perform Bluetooth scans. Starting with Android 12 the location permission is no longer required, since specific permissions for Bluetooth scan and Bluetooth connect are used instead.
The source can be found here.
We don't collect and use your location data for any purpose.
How I can change my password?
Changing you password is not possible from MedM mobile apps. You can only do that from web-portal. Follow the steps below:
- Login to Health portal
- Tap the User name at top-right of the page and choose Change Password.
- Set Current password and new one and click Change Password.
Why the app doesn’t pair with my medical sensor?
As a qucik fix, try the following steps:
-
Close the app. Make force stop if you are and Android OS user
-
Forget your device from the system Bluetooth settings, if it's paired there
-
Turn on the Airplane mode for 5-10 seconds to reset the Bluetooth on your phone
-
Try to change batteries in your device
-
Open the MedM app and switch your medical device to the correct pairing mode. Try to pair the device and collect data
-
If it doesn't help, please check if your device is present in the list of the MedM-compatible sensors
A&D
UA-767PBT / UA-911BT
- Check mobile phone settings and make sure no any AND device is already there. If any AND device is there, you have to delete it from the paired device list!
- Start adding a new device in MedM app:
My Devices -> Add New
.
- Click the
Manually
button, find your AND device in the list and click Add
. If your phone isn't discoverable via Bluetooth, the message asking about making the phone visible for 300 seconds will appear.
- Click
Yes
(or just skip that step if your phone is always discoverable -> "Looking for the device..." screen will open.
- Make a new blood pressure measurement and then just wait a few minutes. After some time "Looking for device..." will change to "Pairing the device..." and then your device will be added to the "My devices" list.
UA-767PBT-Ci
- Make sure you don't have AND UA768PBT-Ci already paired in iPhone Bluetooth settings. If so, unpair it from there.
- Take the batteries off from the tonometer and wait several seconds and then put them back in -> The AND UA768PBT-Ci screen will show "Pr".
- Open MedM app, go to
My Devices
and start Pair MFI
.
- Select AND UA768PBT-Ci from the "Select An Accessory" dialog.
- Pair MFI dialog will disappear with no result.
- Make a new blood pressure measurement and do not touch the app, just keep it opened on the same adding devices screen and your device will be added to MedM app automatically.
UC-321PBT/ UC-911BT
- Check the switch position on the backside of weight scales: It has to be switched to position B (kg or lb). Bluetooth is not active when the A position is selected!|
- Click
Yes
(or just skip that step if your phone is always discoverable) -> "Looking for the device..." screen will appear.
- Make a new weight measurement and then just wait a few minutes -> After some time "Looking for device..." will change to "Pairing the device..." and then your device will be added to the "My devices" list.
UC-351PBT-Ci
- Take the batteries off from AND UC-351PBT-Ci and wait a few seconds and then put them back in -> The UC-351PBT-Ci screen will show "Pr".
- From the MedM app menu select
My Devices
-> tap Add New
-> Search for devices process is going.
- Wait a while -> UC-351PBT-Ci will be found.
- Click on it and then click
Add to My Devices
.
To pair in iOS:
- At first, from the MedM app menu select
My Devices
-> tap Pair MFI
button, pair device with our window or system settings.
- Pair MFI dialog will disappear with no result.
- Then make a new weight measurement.
- Result: weight scale should be added to MedM app
UA-1200BLE
The app collects data only measured on user 0 (visitor) once a measurement is done.
Aerotel
HeartView P12/8i
- Start to search the device in MedM
- Push the gray round button on the front side of aerotel and the small black button on the back side simultaneously until the device beeps -> device appears in the list of found devices
- Tap the device icon or name-> device is added to "My devices"
Getting data:
- Tap the device image in ECG section
- Place Aerotel in the right position
- Press the round button on the front side of Aerotel until it starts to play sound
- After stops to play sound and ~30 seconds later data will be transmitted to the app
(!!!) Before making a new measurement press "reset" button on the back side of Aerotel until tone sound.
Contec
CMS50F/CMS50E Oximeter
Turn on the Contec CMS50F/CMS50E and put your finger in.
Press and hold button on the Contec CMS50F/CMS50E untill menu opens
Go to Wireless menu item and switch it to ON (with the button long tap)
Select Exit menu command
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => CMS50F/CMS50E is found and has correct icon and name
- Click on it and then click Add to My Devices
ABPM50
Turn on the Contec ABPM50 (left bottom button with red power icon).
Open Contec menu (hold the Ok button on the device), go to the Wireless and switch it to ON.
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => ABPM50 is found and has correct icon and name
- Click on it and then click Add to My Devices
08A
Turn on the Contec 08A (left bottom button On/Off).
Open Contec menu (hold the center button in the top row) , go to the Wireless and switch it to ON.
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => 'Contec' devices is found
- Click on Contec device and select in the list you 08A model (08A or 08A BLE)
- Click on it and then click Add to My Devices - > Contec 08A is found and has correct icon and name
MyGlucoHealth
- Press and hold "Arrow up" button-> the timer starts.
- Press the Add device button in the MedM Health app-> MyGlucoHealth appears in the list of devices.
ERT
Asthma Monitor AM1+
- Turn on the ERT Spirometer (left button with the Power icon on it)
- Move focus on the right icon with wireless icon and Click Ok -> Bluetooth is activated (wireless icon with checkmark appears)
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => ERT Spirometer is found and has correct icon and name
- Click on it and then click Add to My Devices
Data upload:
- Take a measurement with ERT Spirometer -> The PEF value appears on the screen (write it down)
- Click OK button on Spirometer -> The measurement details open. Write down the FEV1 value
- Go back to the main menu, move focus on the right icon with wireless icon and Click Ok -> Bluetooth is activated (wireless icon with checkmark appears) and ERT says "AM Online"
- Go to MedM app, select Spirometry measurement type and click "+" -> MedM says "Connected. Waiting for data..." and after some time the table with values are open. -> The PEF and FEV1 values are the same as on Spirometer
FORA
Diamond Mini
Push a pin through the hole at bottom side of the device. Push the button inside until "Pairing off" will be on the screen. Turn it on with the center button and commit with the pin again. Add the device in the app.
G31b
Slide up the button on the right side of Fora G31. -> The blue indicator start to blink.
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => TaiDoc/Fora device is found
- Click TaiDoc/Fora device and Select Glucometers on the next screen -> The Fora G31 is shown in the available oximeters list and it has correct icon and name
- Click on it and then click Add to My Devices
Data Upload:
- Put the strip to glucose meter -> After some time the blinking drop appears on the display
- Put some blood (or control solution) to the strip and wait for the blood glucose value -> The value appears on the display
- Take out the strip -> The blood glucose meter becomes off
- Slide up the button on the right side of G31. -> The blue indicator start to blink.
- Go to MedM app, select Blood Glucose measurement type and click "+" -> MedM says "Connected. Waiting for data..." and after some time the table with uploaded blood glucose value opens. -> The value and units are the same as on Fora G31Data upload
D30f / P20b
Press and hold "<-" button (left error) on the Fora Fora D30f -> The blue indicator starts to blink
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => TaiDoc device is found
- Click on the TaiDoc device, Select Blood Pressure from the menu and then select Fora D30f
- Click on it and then click Add to My Devices
D15B
"Press and hold "RF" button on the Fora D15b -> The blue indicator starts to blink
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => Fora D15b is found and has correct icon and name
- Click on it and then click Add to My Devices
IR20
Turn on Fora IR20 Thermometer (the button under the display) and measure the temperature
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => Fora IR20 is found and has correct icon and name
- Click on it and then click Add to My Devices
W310B
Stand on the Fora W310B weight scales -> Your weight appears on the display and after some time "PCL" appears on the display and Bluetooth indicator starts to blink
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => TaiDoc device is found
- Click on the TaiDoc device, Select Weight Scales from the menu and then select Fora W310B
- Click on it and then click Add to My Devices
pairing video https://www.youtube.com/watch?v=XpzC7P_o0eQ
H3system
BA-110 Glucose Adapter (J&J)
Took off the batteries for several minutes and then press the button inside the adapter. After that it turn on the red indicator and you can start common pairing procedure in MedM.
The data transmission:
- Plug on the BA-110 cable to the glucometer
- Take a blood glucose measurement and take off the strip -> Nothing happened with adapter
- Go to MedM app, select Blood Glucose and press "+" button –> Waiting for data screen opens
- Press the button on the adapter -> the indicator blinks once with the green
- Just wait and do no touch adapter or glucometer -> Glucometer shows PC and green indicator turns on the adapter -> Blood glucose updated to MedM
Heal Force
Prince-100NW
Turn on Prince-100NW and put the finger inside (it there is no blue BT icon on the display then BT is turned off and you have to open setting by holding the button on the oximeter for several seconds and switch Wireless state to ON)
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => Prince-100NW is found and has correct icon and name
- Click on it and then click Add to My Devices
Microlife
WatchBP Home A
- Press and hold "M" button on the BP body until the blue indicator starts to blink and "bt" letters appear on the screen
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => Microlife WatchBP Home A is found and has correct icon and name
- Click on it and then click Add to My Devices
MIR
Spirodoc
- You have to make sure you mobile phone (or tablet) is visible for other devices (in Bluetooth settings)
- Turn on SpiroDoc, open its settings menu -> Bluetooth settings -> Search devices. You mobile phone should be shown in found devices list on Spirodoc.
- Select the Mobile phone and select option "Use like PC-Online"
- Stay in Spirodoc Bluetooth settings and find there "PC-Online options". The list of paired devices opens and there should be your phone.
- Click on the phone and select "Set as default"
- So now you are ready to pair SpiroDoc with our application as common so just go the My Devices, search for devices and the the SpiroDoc there.
Now you should be able to initiate spirometry tests directly from the MedM application: as soon as you add new measurement (for example you select PRE, FVV test and Disposable turbine) the Spirodoc starts working and uploading data to MedM
Omron
HEM-7081-IT
- Click button with the arrow (left or right) on tonometer while it's off -> The history measurement appear on the screen
- Press and hold round button (on the right from the arrows) until "P" letter appears on the display and the square indicator is moving
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => Omron HEM-7081-IT is found and has correct icon and name
- Click on it and then click Add to My Devices -> Omron HEM-7081-IT added to My Device and on the Omron screen "OK" letters appear
HEM-9200T
Remove batteries and insert them back
Pair the device in MedM app My Devices -> Add New
Evolv BP7000
Press and hold Sync button
Pair the device in MedM app My Devices -> Add New
HBF-206BT
- Turn on the Weight Scales (press any button with user number) -> Wait for zeros
- Measure your weight (without shoes or slippers) -> The weight appears on the screen.
- Stay on the scales while they're calculating some parameters (the sqгare is moving on the display) -> Your weight appears again and beeper sounds. Synchronization starts (the sync icon appears and the square is moving on the display). After some time the "Err" indicator blinks. (no data can be transferred because Omron doesn't have any paired mobile device memorized)
- Press and hold "Upload" button on the weight scales until "P" letter appears on the display and the square is moving
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => Omron HBF-206BT is found and has correct icon and name
- Click on it and then click Add to My Devices -> Omron HBF-206BT added to My Device and the the blue indicator "P" lights up
Any Omron device listed on https://www.medm.com/sensors.html#Omron or looks similar
- Omron devices may not connect to MedM apps if the Omron Connect app is simultaneously installed on one smartphone. You can try to uninstallthe Omron app.
- Forget the device from system Bluetooth settings if it present there as paired.
- Reset Bluetooth on your smartphone by turning on the airplane mode for 5-10 seconds.
- Watch the tutorial video on Youtube demonstrating how to correctly pair the device and get data.
- If it didn't help you can try to reset Bluetooth on the Omron device by making device factory reset. Search the instruction how to make factory rest in user manual of your device (For Omron M7 Intelli IT see the tutorial video). After that try to pair the device again and get data.
Oxiline
Pressure X PRO
- Set data collection mode for the device: open the app -> open the app menu -> select 'My Devices' -> select 'Oxiline Pressure X PRO' from the list of paired devices -> tap on the 'Settings' icon at the top right corner of the screen -> turn on/off the 'Receive data automatically?' setting.
- If the setting is set to "on" - a newly made measurement will be automatically captured by the app, provided that it is open and running in foreground.
- If the setting is set to "off" - the collection of each new measurement has to be initiated by the user. This can be done by either tapping on the device icon at the top of the measurement history screen or by tapping the '+' icon next to the Blood Pressure section of the app's dashboard and then selecting the device as the source. Data collection needs to be performed right before the Oxiline monitor completes the measurement, since the device is open to communication at this time.
Roche
Accu-Chek Performa Connect/Aviva Connect/Guide
(FOR ANDROID 6.0 it is required to make the smartphone discoverable from the system settings before pairing)
Before start pairing procedure please make sure:
1) Accu-Chek isn't paired in your smartphone settings Settings -> Bluetooth devices -> Paired devices)
2) Accu-Chek device doesn't have your smartphone remembered in its settings Settings -> Wireless -> Pairing - > Delete pairing
- Turn on the device with OK button
- Choose the Settings option and press OK
- Choose the Wireless option from the bottom of the list
- Choose the Pairing option from the bottom of the list
- Choose "Pair Device" and press OK
- In the app on the My Devices screen click the "+" sign-> the screen with "Manually" button appears.
- Choose Accu-Check Performa Connect from the list in the bottom of the screen.
- On the next screen tap the Add to my devices button
- Enter the pairing code from the Accu-Check screen and tap OK -> Notification about successful pairing appears on the Accu-Check screen.
TaiDoc
TD-4279
Android:
- Slide up the button on the right side of TD-4279 -> The blue indicator starts to blink.
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => TaiDoc TD-4279 is found and has correct icon and name
- Click on it and then click Add to My Devices
iOS:
- Measure blood glucose with TD-4279
- Slide up the button on the right side of TD-4279. -> The blue indicator starts to blink.
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Click Manually button, find the TaiDoc TD-4279 in the list and click "Add" -> "Looking for the device..." screen opens
- After some time "Looking for device..." changed to "Pairing the device..." and then TaiDoc TD-4279 is added to My device list
TD-8201B
- Turn on the oximeter and then turn if off -> The blue indicator starts to blink
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => TaiDoc/Fora device is found
- Click TaiDoc/Fora device and Select Oximeters on the next screen -> The TaiDoc TD-8201 is shown in the available oximeters list and it has correct icon and name
- Click on it and then click Add to My Devices
TD-3128B
Android:
- Press and hold the button with the human sign on the tonometer while it's turned off. -> The "Yr" letters appear on the display and number blinks.
- Press human button 8 more times until "Par" appears on the screen and blinking "Off".
- Press "M" button -> "On" appears on the screen for a second and then "PL" appears on the screen.
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => TaiDoc/Fora device is found
- Click TaiDoc/Fora device and Blood Pressure on the next screen -> The TaiDoc TD-3128 is shown in the available blood pressure monitors list and it has correct icon and name
- Click on it and then click Add to My Devices
- Press the Power Off button on the BP monitor.
iOS:
- Open MedM app and click Add device (or + button) -> Device discovery starts
- Press "M" button on the tonometer while it's turned off. -> The "PCL" letters appear on the display and blue indicator start to blink.
- Go to the phone settings -> Bluetooth and search for nearby devices => TD-3128B is found
- Click on it=> TD-3128 becomes connected
- Switch back to MedM and then click Pair MFI button -> Popup with available device opens
- Select your device and click OK -> Device should be added to My devices list
TD-1261
Android:
- Turn on TD-1261 Thermometer (the button under the display). Press two buttons (one under the display and the other on the opposite side) for several seconds -> "CRL" on the screen opens and the blue indicator start to blink (on the bottom end on thermometer)
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Wait for some time => TaiDoc TD-1261 is found and has correct icon and name
- Click on it and then click Add to My Devices
iOS:
- Turn on TD-1261 Thermometer (the button under the display). Press two buttons (one under the display and the other on the opposite side) for several seconds -> "CRL" on the screen opens and the blue indicator start to blink (on the bottom end on thermometer)
- Go to the phone settings -> Bluetooth and search for nearby devices => TaiDoc TD-1261 is found
- Click on it => TaiDoc TD-1261 becomes connected
- Go to MedM app and click "+" sign in the top right corner to add the New device => The screen with instruction and Manually button appears. Search for devices process is going.
- Click Manually button, find the TaiDoc TD-1261 in the list and click "Add" -> "Looking for the device..." screen opens
- Measure you weight and after some time "Looking for device..." changed to "Pairing the device..." and then TaiDoc TD-4279 is added to My device list
Still having problems?
If the problem is not solved, please use a Support form in application or mail us on support@MedM.com with the following information:
- Smartphone/tablet model
- Android/iOS version
- Medical device model
- Screenshot of Bluetooth settings screen (Bluetooth Smart Scanner screen) with your device placed in the list of paired (available) devices
- Name, version and build number of the application you use
- Detailed issue description
Why I can’t collect data from my medical sensor?
-
Please make sure that your sensor is correctly paired with the app app
-
Turn on the Airplane mode for 5-10 seconds to reset the Bluetooth on your phone
-
Open the app, make a new measurement and try to collect data
-
If you still can’t get data, try to unpair your device from the app and pair it again
-
Make a new measurement and try to collect data
If it doesn’t help, please use a Support form in the app or contact us to support@MedM.com with the following information:
-
Smartphone/tablet model
-
Android/iOS version
-
Medical device model
-
Screenshot of Bluetooth settings screen (Bluetooth Smart Scanner screen) with your device placed in the list of paired (available) devices
-
Version and build number of the application you use
-
Detailed issue description
Should a PIN-code be entered while pairing a medical sensor?
For most devices, the application will insert the PIN-code automatically. The PIN-code entry form will appear for a while, but please don't enter anything there. There are some exceptions for the models which have unique PIN-codes for each device sample. In this case, you will need to enter the PIN-code manually.
Here is the list of such exceptions:
- Omron HEM-9200T/9210T, BP9300T REF HEM-7145T2-z, HN-290T
- Trividia True Metrix
- Roche Accu-Check Performa Connect, Aviva Connect, Guide, Instant
- MIR SpiroTel
- TaiDoc TD-4216
- ACON Labs. On Call Express Mobile
- SilverCrest SBM 67, SBM 69, SBF 77
- Beurer PO 60
- Beurer BM 54, BM 77, BM 85
How the app can be used by several persons on one mobile device?
-
Open the app dashboard
-
Tap the avatar icon in the top-right corner of the screen
-
Tap the New Health Record
button to add a new person to your account

-
Fill in the needed information (First Name
and Last Name
are required fields), and tap the Save
button

-
New health record is created now. Select it from the list to get it's dashboard

I use the app in offline mode. How can I restore my lost data? How can I transfer my data to a new smartphone?
If you have a registered personal account your data is synced with MedM Cloud and is safety stored there. So you always have access to your data after logging in to your account.
If you use MedM apps without registration, your data is stored locally on your smartphone only. To avoid losing local data forever in case the app is accidentally deleted, your smartphone is lost, or broken, it's recommended to periodically make a smartphone backup to Google Drive on Android OS and to iCloud on iOS. The app local data may be restored only from the last backup. Here is the official source for iOS users how to make back up and restore; and the official source for Android OS users.
Going Online From Offline Mode
If you started using a MedM app in offline mode (without registration) and would like to try online mode in order to make backups and/or to view/share data with other users, open the app menu, select My Profile
and click Go Online
. Then either sign in with an existing account or register a new one. All locally stored data (collected by the app in offline mode) should be transferred to the main health record of the MedM account you sign in.
Going Online from Offline mode For doctors
Staff accounts (of physicians and nurses) do not have own health records and thus, data collected by the app in offline mode cannot be saved to the cloud. To log in from offline mode such users must do one of the two following things:
- Go to health.medm.com portal, log in, from the dropdown menu in the upper right corner select
Account
and change the category to Self-monitoring Physician
and click Update
. Once the account is thus updated, a health record is created and logging in from the app and saving locally stored measurements becomes possible.
- Clear the app storage and cashe, sign in with staff credentials on the first screen. Warning: all locally stored health data will be lost.
How can I sync my vital data from Samsung Health with the MedM Health app?
Data from Samsung Health can be transitively transferred to MedM Health using the Google Fit and Health Sync apps:
-
The first thing you need to do is transfer data from Samsung Health to Google Fit. Read the instruction.
-
Then, to import data from Google Fit to MedM Health open the app menu, select Settings
, select Data Sync
, select Google Fit
and then tap the "download" arrows
next to the preffered measurement types.
How can I change the Blood Pressure/ Blood Glucose scale?
Open the app menu, select Settings
and then select Scales
. Select the preffered scale
How can I change measurement units?
Open the app menu, select Settings
and then select Units
. Set the preffered base, glucose, hemoglobin, cholesterol and uric acid units
How can I delete my account?
- Open the app menu, select
My Profile
, tap the "Gear"
icon in the top right corner of the screen and select Delete this account
from the list
- If you are sure to delete your account, enter the
PIN-code
provided on the app screen and tap Delete Account
.